Northern Virginia Association Exchange

A VSAE Learning and Leadership Series
October 21 - Vault Consulting Offices in McLean, VA

Join us on October 21 at the Vault Consulting Offices in McLean, VA from 9:30 a.m.–1:30 p.m., for a dynamic half-day program designed for association executives and professionals responsible for sponsorships, business development, events, and non-dues revenue strategy.

Learn how putting customer success at the center of your strategy can strengthen relationships, increase engagement, and drive long-term growth. Discover practical ways to better understand customer needs, deliver value, and turn satisfied customers into loyal advocates.The Northern Virginia Association Exchange brings together association leaders and professionals for practical education, peer discussion, and meaningful networking — all in a convenient Northern Virginia location. Each program features expert-led sessions, facilitated conversation, and dedicated time to build relationships with colleagues who understand the realities of association work.

While these programs are hosted in Northern Virginia, they are part of VSAE’s statewide professional development offerings. Association professional members from across Virginia are welcome and encouraged to attend, and each session offers opportunities to learn from peers representing a wide range of organizations.

Who should attend: Membership, engagement, and customer success professionals, along with association leaders focused on retention, stakeholder experience, and strengthening member value.

Format: In-person only
Domain 6: Member and Stakeholder Engagement

2.00 CAE (pending)

Schedule

9:30–10:00 a.m. Registration and coffee/networking
10:00–11:00 a.m. Session: Customer Success IS Your Success
11:00–12:00 p.m. Facilitated Roundtable Discussions on Customer Engagement
12:00–1:30 p.m. Lunch and Networking

Pricing (per program)

$50 – VSAE Members
$75 – Nonmembers 

Registration closes Monday, October 19 at Noon!
No refunds for cancellations. Substitutions encouraged.  

Presenters:

Missy Sutton, Director of State Relations, National Society of Professional Engineers

Lisa Aukward, President, LA Business Strategies

Sponsors: